Refund policy
📦 Return & Exchange Policy
🇬🇧 UK Orders
• Please note that we do not accept returns or exchanges, unless the item is faulty or damaged upon arrival.
• If you receive a faulty item, please contact us within 7 days of delivery with your order number and photos, so we can assist you.
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🇭🇰 Hong Kong Orders
• As orders are shipped via monthly consolidation, returns and exchanges are not available.
• If an item arrives damaged, please contact us within 7 days of receipt with your order details and photos, and we’ll do our best to resolve it.
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🌍 Other Notes
• Please double-check product details (size, color, etc.) before placing your order.
• Our items are carefully inspected before shipping, but if there’s ever an issue, don’t hesitate to reach out — we’re always happy to help.